Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 1 - 3 business days
  • Europe : 3 - 5 business days
  • Australia, New Zealand and Oceania : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Frequently Asked Questions

Custom and personalized orders

We have curated a collection of some of our favorite designs and made them available to you in our Paintcrush Paper shop. The designs found on Paintcrush Paper are perfect just the way they are, so we do not offer further customization. However, if you are dreaming of something beyond, feel free to reach out to our sister company Momental Designs to find out more information about a fully custom design: www.momentaldesigns.com

Sizing details

Please see the individual description of each item where the sizes are all described.

Care instructions

It is highly recommended to do a complete inventory of the order IMMEDIATELY upon delivery. If storing your stationery order for a significant amount of time prior to mailing, please keep out of direct sun light, as well as in a dry environment, do not expose to moisture or humidity.

Gift wrapping and packaging

The Paintcrush Paper Team personally packages every order and extreme care is taken to ensure your items arrive perfectly! All precautionary steps possible are taken to avoid any shipping issues and packages shipped will have insurance coverage based on the value of the contents.

Wholesale availability

For wholesale inquires, please contact us via an Etsy conversation with information regarding your needs.

Can you print in different languages?

Absolutely! We will need you to provide us with the verbiage EXACTLY as you would like it to appear, including line breaks, on your final pieces.

Do you have a minimum order?

We do! We request that a single item be ordered in increments of 5, beginning with a quantity of 25.